Within106
Regional Directory
Designing a on the road food and drink directory for tourist to unravel the hidden marvels in regional Victoria
overview

Within 106 ('within ten six')—a non-profit on-the-road food and drink directory. This platform, born out of a need for unbiased insights, is designed to make local beverage and food producers accessible to tourists.

We identified gaps in existing tourism market and designed "Within 106" to fill these voids, offering a reliable source for on-the-road discovery.

role

As a UX/UI Designer at BFF Experience Design Agency, I played a pivotal role in leading research, synthesizing findings, and crafting a cohesive product strategy for Within106. Collaborating with a team of three, my responsibilities extended to developing UI designs and refining handover documentation for a successful product launch.

platform

Mobile, Desktop Web-App

type

Online Food and Drink Directory

year

2021-2022

Problem

Within106 regional directory aims to solve the lack of visibility and recognition for local produce food and drink businesses in regional Victoria that sit on the edge.

Initiated by our client Tim, a local publican and owner of the popular Tallarook Pub, the project aims to address the difficulties these businesses encounter in gaining attention on platforms like Google and other prominent tourism websites. To counter this issue, Within106 operates as a non-monetised, unbiased platform, providing equal opportunities to all local producers, irrespective of their size, location, or online marketing presence.

Processes

Our journey to transformation involved several key stages:

Defining Product Strategy
Discovering opportunities and creating a solution useful to traveler's.
Competitive Analysis
Revealing strengths and weaknesses of competitors
User Interviews
10 one-hour narrow scope interviews and 14 guerrilla broad scope interviews.
Proof of Concept & Brand Identity
Proof of Concept & Brand Identity
Prototyping and Testing
Developing a robust prototype for live testing.
Design Documentation Handoff
Collaborating with developers for seamless development
Challenges
Identifying opportunities in an already mature tourism market.

Navigating a mature tourism market prompted by Tim's post-COVID insights. The challenge was discerning a genuine problem and ensuring our solution authentically addressed user needs without adding to the competitive landscape.

Understanding User Actions: Bridging Verbal and Actual User Behavior

Crafting an effective product required understanding user behavior during travel in regional Victoria. Despite insights from interviews, we encountered a gap between what users said and their actual actions, emphasising the reliance on observational data to align our app with users' genuine needs.

Outcome

We designed within106 to be a directory for on the go discovery, helping all tourist discover regional Victoria’s food and drink producers in discovery mode.

Streamlined results embracing simplicity

Designed for efficiency, our results provide comprehensive information without unnecessary clicks.

Fewer images, strategic copywriting
Carefully curated images and strategic copywriting minimise loading times, offering a captivating glimpse of each business. This approach strikes a balance between engaging content and essential information.
Map navigation assistance for Seamless Travel

Users can easily access directions via Google Maps, facilitating a smooth and efficient journey to their selected destinations.

Adaptive Interface: Light and Dark Modes

To cater to diverse scenarios encountered during on-the-road adventures, we designed the application in two modes - dark and light - to help with readability in different scenarios.

Check out WIthin106 here

Project
Breakdown
Care about processes, not just
the overview? keep reading!
Opportunity analysis
Competitive analysis revealed issues that highlighted a strategic opening for Within 106 in the regional tourism market.
🤯 Information Overload
Existing platforms often overwhelm users with extensive information, spanning events, major attractions, and local experiences.
🧐 Pre-Travel Focus
Slow internet speeds in regional Victoria hinder the user experience, particularly with image-heavy platforms and dense information formats.
🔦 Limited Visibility for Small Businesses
Current platforms follow a "play to pay" model, favouring sponsored content and high-profile businesses.
👎 Biased information
Many platforms exhibit bias towards businesses that pay for visibility.
We identified some significant opportunities for Within106 in the existing tourism market.
Within106 to be trustworthy but also curated

We saw an opportunity for Within 106 to be a trusted source of information, similar to a council website, while also displaying options in a more curated way.

A directory with local knowledge and specific focus

Being a unique on-the-road directory, which specialises in providing information about locally-beverage and food based producers only.

Unlocking Discovery Mode: Insights from Interviews

Our research revealed a pivotal opportunity when users transition into "discovery mode." Whether avid pre-planners or spontaneous explorers, all users exhibited a unique phase of discovery during their trips. This distinctive "mode" is a dynamic aspect we identified, travellers with larger amounts of time to explore flick into discovery mode for longer.

Concept development
Branding for Within 106 draws inspiration from iconic regional Victoria traits.

Integrating elements of road trips, navigation symbols, road signs, and vintage packaging. Developed by the BFF team, these brand elements are intentionally simple yet resonate with the essence of regional Victoria, evoking nostalgic memories and a sense of exploration.

Designs focused for On-the-Road Clarity

In the concept design phase, our team tested illustrations, refined search functionality, and experimented with filtering tabs, information display, and map interfaces. This aimed to empower users in discovery mode to make quick on-the-go decisions while exploring regional Victoria.

Development and Launch
Translating high-fidelity mockups into prototypes identified usability concerns and refined our copywriting. Despite initial map functionality challenges due to cost constraints, stakeholders invested in linking it to Google Maps.

Within 106 is now live, successfully connecting craft beverage producers with tourists, providing a valuable resource for on-the-road discovery.

Check out Within106 here